Privacy Policy

Introduction

Velvet-verse respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Name and contact details provided through our enquiry forms
• Email address for correspondence purposes
• Company or studio name if provided
• Details about your project requirements as submitted
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use collected information for the following purposes:

• To respond to your enquiries and provide requested information
• To prepare quotations and project proposals
• To deliver services you have engaged us to perform
• To improve our website and service offerings
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit enquiry forms
• Contractual necessity when delivering services
• Legitimate business interests in improving our operations
• Legal obligations we must comply with

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months unless you request earlier deletion. Project-related data may be retained longer for warranty and legal purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Receive your data in a portable format
• Withdraw consent at any time

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Contact Information

For questions about this privacy policy or to exercise your rights, contact us at:

Email: [email protected]
Address: 42 Studio Lane, Richmond, Victoria 3121, Australia

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.